Edward Your Virtual Host
Edward Your Virtual Host is an Android chatbot application developed by Edwardian Hotels that assists guests in obtaining personalized information and assistance during their stay. The application allows guests to enhance their experience by getting their questions answered faster, and their service requests directed to the appropriate hotel staff immediately.
Edward Your Virtual Host is capable of answering over 1200 topics related to the hotel, such as the address, nearest train station, opening and closing times of restaurants and bars, local attractions, and how to get there. Additionally, the app can help guests with specific information about their reservation, such as package inclusions, departure date and time, arranging upgrades, adding extra amenities, booking transportation, ordering room service, and much more.
The chatbot application allows guests to ask questions and make requests in their own natural language. If Edward is unable to assist, he will refer the guest to the appropriate hotel staff member and monitor the request to ensure a timely response. The app is designed to assist hotel staff in making the guest's stay a memorable one.
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